Turku, the capital of southwestern Finland and one of the major harbor cities of the northern Baltic Sea, has grand ambitions as a future smart city. Its cooperation with PayiQ started when the city and surrounding municipalities wanted to offer mobile ticketing to the handheld generation and casual travelers. PayiQ was chosen as a development partner through competitive tendering.
For PayiQ, Turku Region was the first major client to use the platform. Turku decided to tailor the PayiQ White Label app to their needs and brand it Föli. The app has evolved significantly through a collaborative effort during the years. Turku started with single tickets for different customer segments and day tickets ranging from 1 to 14 days. Tickets are validated in real time by ticket readers in the buses. The app was nationally awarded as the Best Mobile Solution in Finland 2016.
The development continues. Turku’s app was the first in the world to offer mobile top-up of travel cards. The app can be used to top up value cards and to add new seasons to season tickets. Turku has also offered combination tickets to its customers. Customers have had the possibility to buy an entrance ticket to a fair and a day ticket to public transport – all combined in one ticket available on the mobile app. Turku is broadening its ticket range further by offering season tickets and multi-tickets.
